FAQ
Questions and answers
If yours is missing, book a demo or write to us.
For a translation: a video you own with one clear speaker. You pick the languages; the speaker keeps their own voice and the lips follow. For a new ad: one product photo and two or three sentences about the product.
Videos you own, up to 32 MB and three minutes, with the speaker's permission to use their voice and face. You confirm this before every translation.
In our own measured runs a short translation was ready in about 4.5 minutes and a 30-second ad in about 6. Longer videos take longer. You can leave the page; the finished video lands on your dashboard.
One credit is one second of translated video in Speed quality, per language. Precision uses 2 per second, an ad 2 per second (at least 30) and a Premium ad 6. A short translation uses at least 10 credits per language.
Credits, by length. A minute of translation in Speed uses 60 credits per language; a 30-second ad uses 60. Every form shows the credits before you start, and a video that fails costs nothing.
Only captions of what is said, in the caption style you choose, plus your logo on an ad if you add one. No text cards, no buttons, no end cards.
Yes. Paste it in the script field, or tick \"Review script first\" to read and approve the written script before anything else starts.
Yes. URL to video reads the name, description and photos from a public product page. You check and edit them, tick the photos you own, and the normal ad form opens prefilled.
Yes. On a plan with credits you can create keys in Settings → API keys and create ads and translations from your own code, with the same credits and limits as the form. There is also an MCP server for AI assistants.
The languages that have presenter voices, listed on the form. Translations of an existing video support 190 languages and regional variants.
You do. Clipelle makes them for you from your product and your inputs; use them wherever you like. For translations you confirm first that you own the source video and have the speaker's permission.
Yes. Credits never expire: credits from a subscription or a credit pack stay in your workspace, also after you cancel a subscription. Deleting your account forfeits them. The 30 free credits are the one exception: they expire 30 days after they are granted.
Yes, any time from Billing. Your plan stays active until the end of the period you paid for.
In our private storage. Links to your videos are signed per request and expire; nothing is public unless you share the file yourself.
Deleting a project removes its files. Deleting your account in Settings removes your projects, files, credits and profile; it cannot be undone.
Translate your first video today
Start with 30 free credits after you verify your e-mail: half a minute of translation. No credit card.
- 30 free credits, no card
- Own voice and lip sync
- Credits never expire
